TRIPMEDRX, INC. - PRIVACY NOTICE
Effective Date: 06-20-2023
Note: This Privacy Notice applies to our collection, use, and disclosure of data received or created due to your access to and use of TripMedRx’s website at www.tripmedrx.com (the “Site”), or the Services provided through our Site, described in more detail in our Terms of Use.
Your Consent
By accessing or using the Site or Services, you are consenting to our processing of the information described in this Privacy Notice. “Processing,” means using cookies on a computer or mobile device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information. Information processed by the Site or Services will be transferred, processed, and stored in accordance with applicable law.
What information is collected by the Services and how is it used?
We collect personal information (such as your name, mailing address, email address and phone number) from you when you download and log into the Application and/or submit information to us through the Site (“User Information”). We keep User Information to provide you with the Services. For us to provide you with the Services, it is required that we collect the User Information.
We also collect your personal information as part of the Services workflow (“Service Information”). Service Information may include clinical information (such as height and weight, current disease information, symptom history and other medical data related to your health) and non-clinical lifestyle information (such as eating habits and exercise activity). We will only use this information as it relates to providing the Services. If you use our Travel Medicine Offerings, Service Information will also constitute Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). More information about HIPAA compliance is available below, and in our HIPAA Notice of Privacy Practices.
In addition, the Site may collect certain information automatically, such as the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about your use of the Site (“Usage Data”). Usage Data will be used by us either individually or in aggregated form to enhance and improve the Site.
A note about Cookies: Cookies are pieces of information stored directly on the device that you are using. Cookies allow us to collect information such as browser type, time spent on our Site, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Site. We also use cookies to gather statistical information about use of the Site in order to continually improve their design and functionality, to understand how it is used, and to assist us with resolving questions.
We may also use cookies for advertising purposes. Among other uses, these cookies limit the number of times you may see our advertisements, and help us measure the effectiveness of our outreach campaigns. The advertising or social media networks that we work with place these cookies on our behalf. They may track that you have visited the Site, and we then share this information with the advertising network, either automatically, or manually (this practice is sometimes referred to as “retargeting”). We work with the following advertising networks, and more information about their policies, and how you can customize or opt out of certain types of ads, are available using the links provided:
We may use the User Information that we collect from you to contact you or send you information, for example, to send you our newsletters, marketing or promotional materials, and other information that we think may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. Opting out of marketing emails will not affect our administrative emails to you (e.g., emails about your transactions or policy changes).
Protected Health Information
If you choose to use the Travel Health Offerings, you will provide Service Information which is subject to certain provisions of HIPAA with respect to PHI as defined under HIPAA. PHI that we collect or create about you will be used and disclosed only in accordance with applicable laws. However, any information that does not constitute PHI under applicable laws may be used or disclosed in any manner permitted under this Privacy Notice.
We have adopted a Notice of Privacy Practices that describes how we use and disclose PHI.
Do third parties see and/or have access to information obtained by the Services?
User Information and Usage Data may be shared with the third-party service providers who host and support the Site or Services on our behalf. These service providers do not have any right to independently use any personal information that we share with them.
We only use and disclose Service Information in accordance with HIPAA and our Notice of Privacy Practices. We only share Service Information with third parties who have entered into a written Business Associate Agreement (“BAA”) and only for the purposes of providing you with the Services.
Because we provide paid Services within the Site, we work with third-party service providers to perform payment processing on our behalf (e.g. payment processors).
We will not store or collect your payment card details. Information that you provide to our third-party payment processors is governed by their privacy policy.
What are my opt-out rights?
We only collect the User Information, Usage Data, and Service Information that is necessary to provide you with the Services. Except as otherwise set forth in this Privacy Notice, the only way to opt out of all information collection is by stopping your use of the Services, and not visiting the Site.
Data retention policy
We retain User Information for as long as you use the Site. We use and retain Usage Data, in both individualized or in aggregate form, indefinitely.
We retain Service Information for as long as you consume the Services, and for a reasonable period after you stop using the Services. Additionally, we are required to retain Service Information that is PHI according to HIPAA rules.
Age Requirements
The Site and Services are not designed or intended to appeal to minors and we do not knowingly collect personal information from children under the age of 13.
If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at rachel@tripmedrx.com so we can promptly delete such information.
Security
We are concerned about protecting the confidentiality of all information that we interact with in providing the Site and Services. We and our service providers make use of physical, electronic, and procedural safeguards to protect the information that we process and maintain. Although we endeavor to provide security for the information that we process and maintain based on the sensitivity of that information, no security system can prevent all potential security breaches.
In addition to the security safeguards we provide, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible for making sure that no one can see or access your account or log-in/password information, or your mobile device.
Links to other sites and services
The Site may contain links to other sites or services that are not operated by us. If you click an outside link, you will be directed to that outside site or service. We strongly advise you to review the privacy policy of every website you visit. We are not responsible for the privacy practices or the content of any outside sites or services
Changes
We reserve the right to modify this Privacy Notice at any time in our sole discretion by including such alteration and/or modification in this Privacy Notice, along with a notice of the effective date of such modified Privacy Notice. Any continued use by you of the Site or Services after the posting of such modified Privacy Notice shall be deemed to indicate your agreement to such modified Privacy Notice. Accordingly, if at any time you do not agree to be subject to any modified Privacy Notice, you may no longer use the Site or Services.